Privacy Policy for Diamond Transportation LLC
Effective Date: January 8, 2025

Diamond Transportation LLC is committed to protecting the privacy of our clients and users of our services. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you interact with us, whether through our website, mobile apps, or while using our transportation services.
By using our services, you consent to the practices described in this Privacy Policy. Please read this document carefully.  

1. Information We Collect
We may collect the following types of information:
- Personal Information: This may include your name, phone number, email address, home address, payment information, and any other details you provide us when booking or using our transportation services.
- Travel Information: We collect details related to your transportation, including pick-up and drop-off locations, trip times, vehicle preferences, and other trip-specific data.
- Device Information: If you access our services through a mobile app or website, we may collect information such as your IP address, device type, operating system, and browsing behavior.
- Payment Information: For payment processing, we collect your credit card information, billing address, and other payment details through secure third-party payment processors.  

2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To book, process, and fulfill transportation requests, including scheduling rides, coordinating with drivers, and processing payments.
- Customer Support: To respond to your inquiries, provide customer support, and resolve any issues related to your transportation services.
- Improvement of Services: To improve our website, apps, and transportation services by analyzing usage trends and user feedback.
- Marketing and Communication: To send you promotional materials, updates, and offers. You can opt-out of marketing communications at any time by following the unsubscribe instructions in the communication.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements. 

3. How We Protect Your Information
We take reasonable security measures to protect your personal and financial information. This includes encryption, firewalls, and secure payment gateways. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.  

4. Sharing Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your information with:
- Service Providers: We may share your data with trusted third-party vendors who assist in providing our services, such as payment processors, marketing platforms, or IT support. These third parties are obligated to use your information only for the purposes specified by us and to maintain the confidentiality of your data.
- Legal Requirements: We may disclose your information if required to do so by law, such as in response to a subpoena, court order, or legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. 

5. Your Rights and Choices
You have the following rights with respect to your personal information:
- Access and Correction: You may request access to the personal information we hold about you and request corrections if the information is inaccurate.
- Data Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
- Opt-Out: You may opt-out of receiving marketing emails by following the unsubscribe instructions included in our communications.
- Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at the contact information provided below.  

6. Cookies and Tracking Technologies
We use cookies and other tracking technologies (e.g., web beacons) to enhance your experience on our website and apps. These technologies allow us to analyze usage patterns, remember user preferences, and improve our services. You can control cookie settings through your web browser or device settings. However, please note that disabling certain cookies may affect the functionality of our website and services.  

7. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us to have it removed. 

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.  

9. Contact Us
If you have any questions about this Privacy Policy or would like to exercise your rights regarding your personal information, please contact us at:
Diamond Transportation LLC
Address: 1025 Maryville Pike Knoxville, TN 37931
Email: [email protected]
Phone: 865-851-8184